Shipping, Returns & Payments Policy

Shipping Policy

At Nurajew, we operate as a dropshipping store. This means that our products are shipped directly from our suppliers and fulfillment centers, primarily located in China and other international warehouses.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. During high-demand periods, processing times may take slightly longer.

Shipping Time

Estimated delivery times vary depending on the destination:

  • Standard shipping: 7–20 business days
  • Depending on location and customs: delivery may take up to 25 business days

Please note that delivery times are estimates and may vary due to customs delays, local postal services, or other external factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take a few days to update.

Customs & Duties

In some cases, orders may be subject to customs fees or import duties depending on your country’s regulations. These charges are the responsibility of the customer.

Returns & Refunds Policy

Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, we offer a full refund or replacement.

To process your request, please contact us within 7 days of receiving your order and provide:

  • Order number
  • Clear photos of the issue

Non-Defective Items

We do not offer returns or refunds for reasons such as:

  • Change of mind
  • Incorrect size (if size details were provided)
  • Personal preference

We encourage customers to carefully review product details before placing an order.

Return Eligibility

Returns are accepted only for defective or damaged items. In such cases, our team will guide you through the process.

Payment Policy

We accept secure online payments through major payment methods available at checkout.

Payment Security

All transactions are processed through secure payment gateways. Your payment information is encrypted and protected.

Currency

All prices are displayed in the currency shown on the website at checkout. Payments will be processed in the same currency unless otherwise specified.

Order Cancellation

Orders can be canceled only within 12 hours after purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about your order, shipping, or returns, please contact our support team and we will be happy to assist you.

Important Notes

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by customs or local shipping carriers
  • Please ensure your shipping address is correct before completing your order
  • By placing an order, you agree to the terms outlined in this policy